THE 2013 CERTIFICATES OF ENTITLEMENT HAVE BEEN MAILED OUT
Each person in receipt of a benefit from the Fund must annually sign and complete a Certificate of Entitlement (CE). The Fund uses the CE to verify the continuing eligibility of retirees and beneficiaries to the benefits they are receiving. The CE with the retiree's/beneficiary's original signature/thumbprint must be returned to the Fund as soon as possible and no later than by 30 April 2014 to avoid the risk of a benefit suspension. The CE can be returned to either our Geneva or New York offices.
The 2013 Certificates of Entitlement (CE), dated 30 October 2013, were dispatched to the Fund's beneficiaries worldwide on 30 October 2013. Approximately 54,500 CEs were sent out, either via the US Postal Service or the UN Diplomatic Pouch Service.
What is the final deadline to submit the duly signed and completed 2013 CE?
It is extremely important that retirees/beneficiaries sign and complete the bar-coded 2013 CE and return it to the UNJSPF. Otherwise, a second bar-coded CE will be dispatched at the end of January 2014 to all those beneficiaries for whom the Fund's CE tracker did not record a returned (bar-coded) 2013 CE. If no duly completed 2013 CE has reached the Fund by 30 April 2014, the subsequent benefit payment may be suspended. In that case, your benefit would be reinstated retroactively upon receipt by the Fund of the necessary and duly completed documentation.
What should you do in case you did not receive the October 2013 or January 2014 mailing of the 2013 CE?
Should you NOT have received the 2013 CE by the end of February 2014, you may consider sending a letter to the Fund, carrying your names, your official address, your retirement number(s), the date and your ORIGINAL signature. Such letter would be scanned to your file to alert the Fund of the situation and to allow the Fund to take action to prevent a potential future suspension in case of non-receipt of your CE by end of April 2014. However, to fulfill audit requirements, the Fund still requires that you return the duly signed and completed bar-coded 2013 CE before end of April 2014; therefore, an according follow-up would be done by the Fund for cases where the Fund receives such letters.
One of the main reasons some retirees and beneficiaries do not receive their annual CE is that they omitted to inform the Fund of changes in their official mailing address. If you permanently change your official mailing address, you must inform the Fund in writing by completing and returning to the Fund the duly completed form PF23/M which must carry your names, your new official address, your retirement number(s), the date and your ORIGINAL signature; you can download the form here: http://www.unjspf.org/UNJSPF_Web/page.jsp?role=bene&page=Forms&lang=eng. Or, in case you cannot download form PF23/M from our website, you must send us a letter with your names, your retirement number(s), your new official address, the date and your official ORIGINAL signature. The Fund will implement a change in mailing address only upon receipt of the ORIGINAL form PF23/M or letter; we do not accept to make changes based on emails or faxes.
If you are a new beneficiary in receipt of a benefit for less than six months at the time of the October 2013 CE mailing, you will NOT receive a 2013 CE; you will start receiving CEs only as of the 2014 CE exercise which will begin at the very end of October 2014.
How can you check that your "bar-coded" 2013 CE has been received by the Fund?
All CEs included in the first or second 2013 CE mailings are overprinted with the relevant information (first and family names, retirement number, sending out date, benefit type, etc.) and are bar-coded to facilitate their tracking by the Fund. Please be aware, only the original bar-coded CEs can be tracked (NOT copies).
Since January 2005, the Fund has made available to all beneficiaries of the Fund a tracking feature that can be accessed through this website (link here). This system enables beneficiaries to find out whether their bar-coded CE was received by the Fund. Access to this feature requires you to register as a retiree/beneficiary through our website, so that a Personal Identification Number (PIN) can be mailed to your home address. It is easy and effective. The Fund encourages you to use this feature; however, due to the huge volume involved, we would ask you to be patient and allow at least 4 weeks from the time you mailed the 2013 CE to the Fund, before checking the online CE tracker. We assure you that the Fund is doing its utmost to open, batch and scan the returned bar-coded CEs as quickly as possible so that the online CE tracker is updated within the shortest delay.
For your convenience and practical guidance, you may also wish to refer to the interactive CE guide, available on this website (link here).
Your cooperation in this important exercise is greatly appreciated.