Client Services Survey page Please take two minutes to let us know how we can better serve you. Your feedback improves our services. 1. Did you?*Visit the Fund in personCall the Fund’s Call CenterContact the Fund in writing1.1. Which UNJSPF office did you visit?*New YorkGenevaNairobi1.2. How long did you have to wait before you were helped by a Client Services representative:*less than 5-10 minutes10-15 minutesmore than 15 minutes1.3. Were your questions answered?*YesNo1.4. Do you have any comments or suggestions how we can improve our service to walk-in clients?2. Which UNJSPF office did you call?*New YorkGeneva2.1. How long did you have to wait before your call was answered by a Client Services representative:*less than 3 minutes3 to 5 minutesmore than 5 minutes2.2. Were your questions answered?*YesNo2.3. Do you have any suggestions how we can improve our Call Center Service?3. If you contacted the Fund in writing, did you use the Contact Us form on the website to submit your query?*YesNo3.1. Did you find the Contact Us form easy to use?*YesNo3.1.1. How helpful was the general information sent in the email that acknowledged receipt of your query?TerribleNot so greatNeutralPretty goodExcellent3.2. Did you receive a detailed response from the Fund’s Client Services or another office in the Fund, within 15 business days from the date of submission of your initial query?*YesNo3.3. Were your questions answered?*YesNo3.4. Do you have any suggestions how we can improve our service?4. Did you consult the UNJSPF Website before submitting your written query to the Fund?*YesNo4.1. Do you consider the website easy to navigate?TerribleNot so greatNeutralPretty goodExcellent4.2. Did you look at a Whiteboard Video under the Learning Tool tab?*YesNoClick here to check the Whiteboard videos4.2.1. If yes, did you find the Whiteboard Videos useful as a tool to explain how the Pension Fund works?TerrribleNot so greatNeutralPretty goodExcellent4.3. What was your overall experience seeking information on the Website?*1 - Difficult2345 - Good Enough678910 - Excellent4.4. Do you have any suggestions to improve the WebsiteNameThis field is for validation purposes and should be left unchanged.