Did Not Receive My Pension Payment

The UNJSPF makes every effort to process benefits within 15 days of receipt of all required documentation. Your pension payment may be delayed because your employing organization has not yet submitted the necessary documents. Check with your employing organization to make sure they have submitted the Separation Personal Action Form (SEPPA) indicating your official date of separation and the original Separation Notification form PF4 issued and submitted to the Fund by the Payroll Office of your employing organization and signed by an authorized payroll or finance officer, and detailing your pensionable remuneration and contributions since the end of the previous year. Your pension payment may also be delayed because you have not submitted or have been delayed in submitting your original Payment Instructions. Please check with your member organization before contacting the Fund about delays in pension payments.

If your benefit is already established, a delay could be due to the Fund not receiving your annual Certificate of Entitlement, a change in your bank information, or a banking error. The Fund issues periodic pension payments at the very end of each month for which they are due. It can take up to 10 business days for the monies to reach your account from the date the payment was issued by the Fund. If this is your first benefit payment, a delay could be due to missing forms from your employing organization. Check with your employing organization to make sure they have submitted the Separation Personal Action Form (SEPPA) indicating your official date of separation and the original Separation Notification form PF4 issued and submitted to the Fund by the Payroll Office of your employing organization and signed by an authorized payroll or finance officer, and detailing your pensionable remuneration and contributions since the end of the previous year.