Digital Certificate of Entitlement (DCE)

Every year the Fund needs to verify the continuing eligibility of retirees and beneficiaries to the benefits they are receiving; this verification is done through the Certificate of Entitlement (CE). Until very recently, it was exclusively a paper-based process that required retirees/beneficiaries to sign and mail the CE form back to Fund – it was very dependent on postal services, which proved quite challenging particularly during the COVID-19 pandemic. Last year,  the Fund implemented a new Member Self-Service (MSS) Document Upload functionality that allows for electronic submission of the CE form via the beneficiary’s MSS account.

In order to further simplify and speed up the process, the Fund launched a mobile app – the Digital Certificate of Entitlement (DCE) App – which can verify and guarantee the identity of retirees/beneficiaries as well as their location via biometrics, storing key elements (non-personal data) of the transactions on an immutable and independently auditable digital ledger (using blockchain technologies). With this app, retirees and beneficiaries now have the option to complete the annual Certificate of Entitlement by providing their ‘proof of life’ in biometric format through the DCE App instead of having to return to the Fund the paper-based CE form or to upload it in MSS.

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DIGITAL CERTIFICATE OF ENTITLEMENT
-Please make sure you upload or update to the newest version of the digital CE App to enroll and for optimal user experience of the DCE App.
-The DCE app is now available in English, French and Spanish. The DCE App user language will depend on the language settings of your mobile device.
-Make sure you allow the app to send push notifications and camera access.
-Please note: YOU must initiate the enrollment video call by clicking on the “Join Call” button in the app at the scheduled video appointment time as the Fund representative cannot initiate the call. Please join the call at the exact scheduled appointment time.
-The Fund continues to receive a large volume of queries which we are working to address. Thank you for your patience.
-For detailed guidance and information about the DCE App, please visit the dedicated DCE webpage

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