(This article has been updated on 25 August 2021)
Retirees and beneficiaries: Suspension of payment to Afghanistan, and how to change payment instructions to banks outside Afghanistan
We have been informed that due to the present situation in Afghanistan, banking systems in the country are not operational and international wire transfers are not allowed. In view of this, the Fund will put a temporary hold on US Dollar payments into Afghanistan effective with the August 2021 benefit payment. We will closely monitor the situation and resume payments into Afghanistan once banking systems become available.
For beneficiaries and retirees who have bank accounts in their name located outside of Afghanistan and wish to receive their pension payments to that account, please submit Payment Instructions to the Fund so we may update your records and remit the funds accordingly.
To update your payment instructions, please complete Form PF.23 and return to the Fund. If you are registered with Member Self-Service (MSS), please upload the completed Form to MSS. Due to the present situation, the Fund will also accept the completed Form sent via email to email@example.com. If sending via email, please also include (1) copy of your passport, license, or other government identification with photo and signature (2) Bank Statement/Document with account details.
New toll-free numbers available for Afghanistan
Retirees, beneficiaries and participants living in Afghanistan can now call the UNJSPF using any of the toll-free numbers below:
- 079 991 6666
- 073 071 6666
The UNJSPF Call Center working hours are from 7am to 7pm (EST) and we offer toll-free and local numbers to more than 60 countries. The full list of numbers is available on our Contact Us page under the Toll-free tab.
Please be aware that the Fund is currently facing a high volume of call inquiries, so your call may not be answered immediately. We apologize for the inconvenience caused and are actively working on resolving the issue.
You can also reach the Fund through email by using the online Contact Form on our website. All contact details are provided on the Contact Us page.