Where is my case?

The Fund will roll out, through its Member Self-Service, a new tool, in March, making it possible, for individuals who are separating, to see in real time when the Fund receives and validates their documents (from the employer organization and from the individual). This will enable individuals to know when the Fund begins reviewing and calculating their benefits (and when that 20-business-day clock begins ticking). The Fund very much hopes that all participants approaching separation will register in Member Self-Service so that they can monitor progress and so the separating staff will be able to direct their queries and follow-up correctly. There is also a feature to submit the private e-mail address of the individual separating and thus we will be able to reach out to her or him if there are any questions or issues.

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