Protected: Contact Us

Online

Phone

In-person

Submit documents

Connect with us online

Email

Write to us using our Contact form.

Virtual appointments

To schedule a virtual appointment with a UNJSPF pension expert, contact us by phone or in writing via the online Contact form.

Call us

New York Office

+1 (212) 963-6931

Contact Centre hours: Monday 00:00 to Friday 24:00 (US EST)

Geneva Office

+41 (0) (22) 928 88 00

Contact Centre hours: Monday 7:00 to Saturday 6:00 (CET)

Toll-Free Numbers

Contact Centre hours: Monday 00:00 to Friday 24:00 (US EST)

Afghanistan	079 991 6666
	073 071 6666
Argentina	08006661985
Australia	1800986631
Austria	0800100485
Angola	226425529
Bangladesh	08001112230
Belgium	080058539
Benin	229 01 61509856
Bosnia and Herzegovina	(387)70311081
Bolivia	800104635
Brazil	08007248292
Bulgaria	080011044
Burkina Faso	(226)25300984
Cameroon	(237)697777888
Canada	(1)8338175824
Chile	12300204643
China	(86)1056971367
Colombia	(57)18005191099
Costa Rica	(506)25397676
Côte d'Ivoire	(225)22468995
Croatia	(385)8007374
Cyprus	(357)80080804
Czech Republic	800022965
Denmark	80400313
Ecuador	1800000992
Egypt	(20)8000009863
Finland	0800525080
France	0805981170
Germany	08006279988
Ghana	233596993555
Greece	(30)2119906055
Guatemala	(502)22337199
Hungary	(06)80180460
India	0008000501571
Indonesia	18030160003
Ireland	(353)1800832767
Israel	(972)37370097
Italy	800598995
Jamaica	(1)8767287011
Japan	0120536708
Jordan	64296007
Kenya	0800221383
Lebanon	9611202586
Malaysia	01800383512
Mali	(223)44960045
Mexico	018000408536
Morocco	+212 08 00 09 60 69
Netherlands	08000205918
Nepal	18003530110
New Zealand	0800482314
Nigeria	(234)19125031
Norway	80062605
Pakistan	0080090033072
Peru	080078482
Philippines	632(8)5401164
Poland	(48)800144747
Portugal	(351)800600117
Russian Federation	88005000096
Serbia	800191106
South Africa	(27)800555530
South Korea	(82)808221403
Spain	800000855
Sri Lanka	(011)2029059
Sudan	249(0)921205601
	249(0)921205602
Sweden	0201203145
Switzerland	0800672692
Thailand	0201203145
Trinidad and Tobago	18682241700
Tunisia	(216)31397750
Turkey	(90)2123755961
Uganda	256 414-238-042
United Kingdom	08000263737
United States of America	(1)8336686931
Uruguay	4135985443
Zimbabwe	242799970

Visit us in person

New York

Walk-in hours: Tuesday and Thursday from 12:00 to 16:00.
What should you bring: A valid picture ID and have your UNJSPF Unique ID (UID) or Retirement number handy.

Address:
4th floor, 1 Dag Hammarskjöld Plaza (DHP)
885 Second Avenue
New York, NY 10017
USA

Geneva

Walk-in hours: Tuesday and Thursday from 10:00 to 13:00,

Address:

UNOG Client Support Centre, Building H
1st floor
CH-1211 Geneva 10
Switzerland

Please note that the entrance to the Palais des Nations requires security clearance. If you are not in possession of a valid access badge to the UNOG campus, kindly contact UNJSPF Client Services Geneva to advise of your preferred date to visit, after which you will obtain a confirmation by email.

Submit documents

Electronic submission

Documents and forms in PDF or JPEG format can be submitted using the "Document Upload" feature in your Member Self-Service (MSS) account. Once successfully submitted in MSS, there is no need to mail the original forms/documents to the Fund.

Visit the MSS webpage for a step-by-step tutorial and to learn more about its features.

By mail

New York Office

Postal Mailing Address
United Nations Joint Staff Pension Fund
c/o United Nations
P.O. Box 5036
New York, NY 10163-5036 USA

Courier and Registered Mailing Address
United Nations Joint Staff Pension Fund
37th floor, 1 DHP
885 Second Avenue
New York, NY 10017
USA

Geneva Office

UNJSPF
c/o Palais des Nations
CH-1211 Geneva 10
Switzerland

Dropping off in person

New York Office

You can drop off physical documents (with original signatures where required) during standard walk-in servicing days and hours for the Fund in New York (Tuesdays and Thursdays, 12:00 to 16:00). Like all walk-in clients, you would have to first register with the welcome desk on the building ground floor before being granted access to the 4th floor where the drop-off mailbox is now located; please make sure to have a valid picture ID document or official work ID on you when you visit the Fund.

Geneva Office

The UNJSPF has dedicated drop-off mailboxes available at two locations on UNOG premises; you can drop off physical documents (with original signatures where required) inside the Pregny Gate Pavilion and at the entrance of the UNOG Client Support Centre during standard UNOG opening hours (Monday to Friday, 08:00 to 18:00).