If you require assistance logging into your MSS account, contact us:
firstname.lastname@example.org or via the Contact Us webpage: contact-us.
Most UNJSPF participants can:
Most UNJSPF retirees and beneficiaries can:
To create a Member Self-Service account you need to have:
With these four pieces of information you can create your Member Self-Service account: you will be creating a new “username” and a “password” and you will need to answer some security questions that will make it possible for you to reset your own password in the future. Please keep in mind that you will need to remember the answers you provided to those security questions should you need to reset your password in the future.
For step-by-step instructions, check the video and the PDF under the Resources section of this page (column on the right).
If you are on another tab and click on the menu tab “Home”, this will bring you back to the first page you go to after logging into the system. There is an area under Home where the Fund can send you specific information about your account.
For retirees/beneficiaries only.
This will show you a history of all of the payments that the Fund has made or will make to you.
Here you can see a history of documents that have been released by the Fund for you. More documents would be made available over time.
Here you can access, complete and print all official Pension Fund forms required to, e.g., to submit payment instructions, designate beneficiary/ies, inform the Fund of changes to your address (retirees/beneficiaries), or submit a two-track application (retiress/beneficiaries). Go to this tab, select the applicable form in your preferred language, open it and fill in the information needed. Make sure to always date and sign all applicable pages of the form concerned. Your basic information including your Unique ID and name will be automatically generated for you.
For participants in the process of separation/retirees/beneficiaries only.
If you are a retiree/beneficiary, this is where you are able to see if the Fund received your original Certificate of Entitlement (CE). If you do not see your CE-related information, please check back periodically as the Fund is in the process of registering thousands of CEs.
If you are a participant in the process of separating, you will be able to see on what date the Fund received the required separation documents from you and your employer. For more information about these documents, please check the Separation page.
This is a list of your personal information as it is on record with the Fund. We suggest that you review this and through the E-Forms above, make any corrections that are needed. Please note this page includes information on your marital status and that the line right underneath, in the field “Current Status” indicates your current participation status with the Fund; for active participants, that status would indicate “Active Participant”, while for retirees, it would indicate “Separated”. In other words, there is no connection between these two fields.
Please note, dependent information (spouse/children) is not available currently in MSS. The Fund retains this information and it will be made available in the future.
For participants only.
If you’re a participant you may be able to fill an online request for validation. For more information, please check the Validation page.
For participants only.
If you’re a participant you may be able to fill an online request for restoration. For more information, please check the Restoration page.
For participants only.
If you’re are a participant you may be able to fill an online request for a transfer-in. For detailed information on the possibility to transfer acquired pension rights from the UNJSPF to an outside (non-member) organization, or from an outside (non-member) organization to the UNJSPF, the applicable Regulations and Rules as well as conditions and requirements, please check out the Transfer Agreements page.
For retirees/beneficiaries only.
The Emergency Fund is set up to provide financial assistance for beneficiaries, who are in receipt of a small pension, and are facing temporary hardship. If you are temporarily unable to meet your basic expenses due to an emergency situation, such as exceptional medical expenses, you may seek assistance from the UNJSPF Emergency Fund. The Emergency Fund cannot be used to replace or augment medical insurance plans, completely reimburse medical expenses, or supplement income considered too small by its recipients to face day-to-day expenses.
Participants are able to run benefit estimates and most retirees and beneficiaries are able to run two-track estimates on this tab.
Read carefully the choices that you have when you are making an estimate. Understand that the system is making a lot of calculations and it will take a few minutes to generate the estimate that you requested. Once the calculation is complete the estimate will appear in the Documents tab as a PDF and you can go and open it there.
For more information, check the Estimates page.
Most MSS users can submit UNJSPF forms and other documentation electronically to the Fund via their MSS account. Users will first have to download the relevant UNJSPF form from MSS, complete, print, date, and sign it, then upload the form to MSS in either JPEG or PDF format and send it to the Fund. Check the sidebar for a tutorial on how to upload documents in MSS.
Please note, access to the MSS Document Upload tab may be restricted in some cases:
-If you are a participant, some UNJSPF member organizations have restricted access to the MSS Document Upload tab; in that case, staff of such organizations would not see the MSS Document Upload tab as part of their MSS menu options. In any case, all participants should always first check with their employing organization about the correct process for submitting documents to the Fund.
-If you are a retiree or a beneficiary (recipient of a survivor’s benefit from the Fund), you will have access to the MSS Document Upload tab and you can upload any document via your MSS portal to the Fund.
It has come to our attention that settings in some internet browsers interfere with a client being able to download and print a PDF and in some cases even to load the MSS page. Until we fully understand what settings affect this and in which browsers and which versions of which browsers the problem arises, we suggest that if you have trouble either loading the page or printing a PDF that you try a different browser. If you continue to have problems with your PDF, make sure to get the latest version of Adobe reader at: https://get.adobe.com/reader/.
Kindly note that the dependent information will not be available for MSS view at this time, however, all data that was reported to the Fund in this regard is of course included in the participant’s/beneficiary’s file.
Please read carefully and in full before proceeding. Terms of Service have been updated.
The Member Self Service (“MSS”) portal is designed as a resource for participants and beneficiaries of the United Nations Joint Staff Pension Fund (“UNJSPF” or “Fund”). The information UNJSPF provides in the MSS portal is made available for the convenient access of our participants and beneficiaries. While UNJSPF makes every attempt to ensure the information is reliable, human or mechanical error remains a possibility. Therefore, UNJSPF does not guarantee the accuracy, completeness, timeliness, or correct sequencing of information, and will not be held responsible for any errors or omissions, or for the use of results obtained from the use of this information.
By registering and by using the MSS portal, you further affirm the following:
• You are accessing the MSS account that you created yourself using your own personal information and identity.
• You are not creating an account using another person’s information or identity.
• You are not using an MSS account created by another person or created using another person’s information or identity.
• You are responsible for maintaining the confidentiality of your MSS login credentials (username and password) and for restricting access to your account.
• You agree to accept all risk and responsibility for all activities that occur under your MSS login credentials.
MSS Document upload
By using MSS Document Upload, the user further affirms that:
Use of MSS Document Upload is optional. If the user does not agree to the terms and conditions of its use, they may submit the original document to UNJSPF in hardcopy format.
*NOTE: Some UNJSPF forms require that a participant’s or beneficiary’s signature has been witnessed, verified, and certified as authentic. Where this is required, it is clearly indicated on the form with a space for authentication. Failure to include such authentication will result in the document not being accepted.
EFFECTIVE DATE: 13 January 2021