1. Non-receipt by a UNJSPF Retiree or Beneficiary of their regular monthly benefit payment from the Fund; or
2. Death of a retiree or beneficiary – how to notify the Fund.
For other urgent issues, please use the Fund’s Contact Form, available through the following link: Contact Form
1. Non-receipt by a retiree/beneficiary or their regular monthly benefit payment
If you or someone you know did not receive their regular monthly benefit payment:
- Please first confirm with your/their bank that no monies were received for the period concerned. Also, kindly confirm with your/their bank that no changes occurred to your/their bank account or your/their bank’s transfer information.
- Please be prepared to provide the following information to the Fund to help us identify the correct account:
- Full name of the retiree or beneficiary;
- Pension Fund reference number (UNJSPF Unique ID or Retirement number), if known;
- Contact details (E-mail address, or complete telephone number with country code);
- Information about the missing payments, i.e. date when payments stopped and for how long (date last payment received in account – giving account number, and if available, for which period the payment remark states)
- Any additional information that could be helpful.
The quickest way to notify the Fund of non-receipt of your monthly benefit payment is to send an E-mail to: [email protected]
Please note that at the above email address ONLY those emails will be answered that report the non-receipt of a regular monthly benefit payment.
For toll-free numbers and our mailing addresses, check our Contact us page.
2. Death of a retiree or beneficiary – how to notify the Fund
If you need to inform the Fund about the death of a retiree or a beneficiary, kindly provide the
following information:
- The deceased’s full name;
- The deceased’s date of birth;
- The date of death (day/month/year);
- The deceased’s Pension Fund reference number (UNJSPF Unique ID or Retirement number), if known;
- The deceased’s official mailing address;
If possible, also include:
- Contact details for the surviving family;
- An original or a certified copy of the deceased’s death certificate should be sent to the Fund as soon as possible;
- Any additional information that could be helpful.
The quickest way to notify the Fund of the death of a retiree or beneficiary is by sending an E-mail to: [email protected]
Please note that ONLY those emails will be answered at the above email address that report the death of a retiree or beneficiary of the UNJSPF.
For toll-free numbers and our mailing addresses, check our Contact us page.
Communications relating to the death of a retiree or beneficiary are treated as priority by the UNJSPF.
