If you want to update your payment instructions, you should utilize the change in payment instructions form PF.23.
When completing the form, it is essential that you provide the bank codes required for the electronic transfer of your monthly benefit. All requests for change must be signed by the beneficiary himself/herself and received in original form or uploaded into MSS. Whenever submitting a new payment instruction please confirm the currency in which you wish to receive your benefit.
You will also need to submit:
- a copy of a recent bank statement providing the account information, which must be in your name; the name and account information on the bank statement must match the name and account information provided on your payment instructions.
- a copy of a valid photo ID document (e.g. Passport or other official, government issued photo ID), carrying the your full name, date of birth and signature (the “UN Laissez Passer” is NOT a valid ID document);
Important: The address held by the Fund for payment purposes should match your residential address registered with your bank for the account receiving your pension payments. If these addresses are different, we strongly encourage you to provide a Payment Remittance Address to the UNJSPF. This helps ensure that your payment information is consistent and that your pension payments can be processed efficiently.
FAQ
May I provide the changes by fax or by e-mail?
No. The UNJSPF does not accept changes to payment instructions by facsimile or by e-mail.
How much time must I allow for these new instructions to take effect?
Normally Change of Payment Instructions are processed for the next payroll following receipt of the request. Please note that the payroll is finalized by no later than the 9th or 10th of the prior month (i.e. by 10th September for the 1st October payroll). Thus, changes to banking instructions arriving after that payroll close cannot be processed until the following month. Please take these factors into consideration before closing your bank account and opening another one for receipt of your monthly benefit.
May I change my instructions at any time?
Yes, you may. As for change of payment instructions, you should not change the currency of payment more than once a year.
Note: Your monthly pension benefit will be converted to the payable amount using the UN Operational Rate of Exchange (UNORE). This conversion is conducted by the Fund on a quarterly basis using the UNORE rate applicable for the month prior to the quarter. For more information, see our Fluctuations of Monthly Benefit page.
May I change the currency in which I am paid whenever I wish?
Yes, you may. As for change of payment instructions, you should not change the currency of payment more than once a year.
Note: Your monthly pension benefit will be converted to the payable amount using the UN Operational Rate of Exchange (UNORE). This conversion is conducted by the Fund on a quarterly basis using the UNORE rate applicable for the month prior to the quarter. For more information, see our Fluctuations of Monthly Benefit page.
If I am in receipt of more than one benefit, how many different payment instructions may I provide?
Beneficiaries who are in receipt of more than one benefit from the Fund are requested to submit the same payment instructions for all benefits.
What are the requirements for a Payment Remittance Address?
When providing a Payment Remittance Address:
- Use the residential address registered with your bank for the account receiving your pension payments.
- Each address line is limited to 35 characters and must be entered in English using UPPERCASE letters. The following characters are permitted: numbers (0-9), uppercase letters (A-Z), comma (,), hyphen (-), apostrophe ('), space ( ), and full stop (.).
- Make sure the address is complete and accurate. The Street Name, City, Postal Code, and Country must be provided.
In some payment environments, a remittance address containing a PO Box or a “care of” designation may not be accepted. If your bank requires a physical address, provide the address your bank has on file and follow any guidance provided by your bank.
How can I provide or update a Payment Remittance Address?
The Fund is introducing several ways to provide or update a Payment Remittance Address.
1. If you are applying for a new benefit
If you are applying for a new benefit through the Online Submission of Benefit Election and Payment Instructions in your UNJSPF Member Self-Service (MSS) account, you can provide your Payment Remittance Address as part of the application. If it is different from your mailing address, enter it in the designated section of the application.
2. If you are already receiving a benefit from the Fund
If you are a retiree or beneficiary already receiving payments from the Fund, you can provide or update your Payment Remittance Address through Member Self-Service (MSS). MSS allows you to maintain a Payment Remittance Address separately from your mailing address.
