UNJSPF Client Survey

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1. Please rate your overall satisfaction with the UNJSPF.(Required)

How did each of the following factors impact your overall satisfaction with the UNJSPF?

	Positively	Neutral/Not applicable	Negatively
Knowledge among UNJSPF staff
Professionalism among UNJSPF staff
Online resources
Clear communication about administrative matters and/or performance
Technological and digital advancements

2. How satisfied are you with the communications and the quality of information you receive from the UNJSPF?(Required)

3. How easy is it to find the pension-related information you are looking for on the UNJSPF website, in Member Self-Service, or in the monthly UNJSPF newsletters?(Required)

4. In the past 12 months, have you interacted with or attempted to contact the UNJSPF through any of the following channels? (Select all that apply)

How easy was it to interact with the UNJSPF on the telephone?(Required)

How would you rate the interaction with the UNJSPF on the telephone?(Required)

How easy was it to use the contact form on the UNJSPF website?(Required)

How would you rate the contact form as a method for reaching the UNJSPF?(Required)

How easy was it for you to use the features in MSS?(Required)

How useful were the features available to you in your MSS?(Required)

How easy was it to interact with the UNJSPF through your SPC?(Required)

How would you rate the contact with the UNJSPF through your SPC?(Required)

How easy was it to interact with the UNJSPF using this channel?(Required)

How would you rate the interaction with the UNJSPF using this channel?(Required)

How useful was the information provided during your most recent contact initiated by the UNJSPF?(Required)

How relevant was the information presented? (Required)

How satisfied were you with the overall quality of the pension briefing/townhall session?(Required)

Please specify channel(Required)

How easy was it to interact with the UNJSPF using this channel?(Required)

How would you rate the interaction with the UNJSPF using this channel?(Required)

Rate your agreement with the following statements:

5. I am confident in the future of my UNJSPF benefits.(Required)

6. The UNJSPF cares about its clients.(Required)

7. Do you have any comments or feedback you would like to share with the UNJSPF?

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