Non-receipt of monthly payment can be caused by:
(a) issues related to your payment instructions, including your banking details; and/or
(b) non-receipt by the Pension Fund of your original, duly filled out, dated and signed annual Certificate of Entitlement.
If you or someone you know did not receive their regular monthly benefit payment:
Please note that ONLY emails that report the non-receipt of a regular monthly benefit payment will be answered at the above email address.
Alternatively, you may contact us at any of the phone numbers and addresses provided in our Contact Us page or submit a message using the Contact Form (assistance will be provided in either English or French only).
Please also read this article if the regular payment of your monthly benefit stopped effective June 2023.