OFFICE OF INVESTMENT MANAGEMENT

Member Self-Service (MSS)

Welcome to UNJSPF Member Self-Service (MSS)

LOGIN TO MEMBER SELF-SERVICE

IF YOU REQUIRE ASSISTANCE IN LOGGING into your Member Self Service Account (MSS), CONTACT OUR CALL CENTER:

MSS provides you with access to real-time information about your pension account.

MSS allows you to access UNJSPF e-forms pre-completed with your name and unique identification number, your Annual Pension Statements as of 2012 and more. Active participants in the UNJSPF can use MSS to verify their personal information as recorded in the UNJSPF records, as well as generate estimates using the estimate tool in order to calculate their potential future benefits. Retirees and beneficiaries can see under the tab “Disbursements”, the history of all the pension Fund benefit payments that the Fund has made to them, including details of any deductions made for After Service Health Insurance. Retirees and beneficiaries that are not paid on the two-track can also download their annual Certificate of Entitlement (CE) from MSS, as well as see when their CE was received by the Fund.

Most MSS users can submit UNJSPF forms and other documentation electronically to the Fund via their MSS account. Users will first have to download the relevant UNJSPF form from MSS, complete, print, date, and sign it, then upload the form to MSS in either JPEG or PDF format and send it to the Fund.

Please note, access to the MSS Document Upload tab may be restricted in some cases:

-If you are a participant, some UNJSPF member organizations have restricted access to the MSS Document Upload tab; in that case, staff of such organizations would not see the MSS Document Upload tab as part of their MSS menu options. In any case, all participants should always first check with their employing organization about the correct process for submitting documents to the Fund.

-If you are a retiree or a beneficiary (recipient of a survivor’s benefit from the Fund), you will have access to the MSS Document Upload tab and you can upload any document via your MSS portal to the Fund.

MSS DOCUMENT UPLOAD TUTORIAL

This guide was developed to help you use MSS. Videos are embedded to give you step-by-step instructions. We welcome your feedback about this site and ways it can be improved, please send us suggestions through our survey.

 

Unique Identification Number (UID).

All Fund members (including active participants, retirees and other beneficiaries) have been given a new, nine-digit Unique Identification (UID) number for the new IPAS system.

This nine-digit number will be your life-long personal pension number. The UID number is composed of NINE (9) digits and includes all leading zeroes.

This UID is required when you register for Member Self Service (MSS). Even if your UID number starts with zeros (for example, 001234567) you must enter all nine digits in the designated field in the registration page, as the Fund’s system only recognizes nine-digit UID numbers.

Please use this UID for all your communications with the Fund. It must be included on all forms you submit to the Fund and is also required when you submit a query to the Fund through the online Contact Form, available here: Contact Us

All UNJSPF members were sent the new UID either by post or email between April 2016, and again in December 2016. In case you do not know your UID number, you can easily obtain it from your organization’s HR services or you can contact the Fund’s designated MSS support team at the following email address to request it: requestUIDonly@unjspf.org

To request your UID, if you are a participant, you must send your request from your professional UN email address, as this will serve as verification of your identity. Please include your Index number and/or former six digit Pension Fund number in your email request.

To request your UID from a personal email account, if you are a retiree or beneficiary, you must include the following information in your email, so that your identity can be verified by the MSS support team and they can assist you: your full name; your last employing organization before separation from service; your last duty station; your former five-digit alpha numeric retirement number.

The MSS support team will respond to all UID requests within 1 to max. 3 business days from the date of receipt of your request.

For technical support with MSS, please contact the MSS support team at: MSSSupport@unjspf.org

Register & Login.

Register

Login

How to Register Tutorial

To create a Member Self-Service account you need to have your UID, your last name as it is written in official documents and is registered at the UNJSPF, your date of birth and an e-mail account. For step-by-step instructions, watch the video “Setting up your Member Self-Service Account”. You can also find step-by-step instruction in our How to register for MSS tutorial.

With these four pieces of information you can create your Member Self-Service account: you will be creating a new “username” and a “password” and you will need to answer some security questions that will make it possible for you to reset your own password in the future.

Security-Questions

The Member Self-Service account set-up includes security questions. These questions are unique to you, and only you will know the answers to them. The answers have to be exact, if you use a capital letter, note it, and it is suggested that you write down your answers somewhere just to be sure that when needed you give the exact answer.

E-mail Address

When you set up your Member Self-Service account, you are required to put in an e-mail. It is suggested that you use a personal e-mail in case you change jobs or professional e-mail accounts. Once you have successfully set up your account, the Member Self-Service will send an e-mail to the account that you provided, and then you will be able to login to Member Self-Service.

Lost Username or Password

MSS for Retiree/Beneficiary

Want more information on how MSS can help you as a retiree or beneficiary? Watch our “Retiree/Beneficiary Services” video:

Go to the login page of Member Self-Service and log in using your “username” and “password” that you created. Once you are logged in, you will see your name and the date on the top right, there are two rectangular boxes, one with “News”, which is where the Fund can post any important information that may interest you and on the right there is an “Alerts” box, where the Fund can send you important notifications. This is a secure web page with your personal data. Only you have access to this information.

On the left-hand side you will have a Menu, where you have access to the following information:
member self-service printscreen

MSS for Participants

Want more information on how MSS can help you as a participant? Watch our “Participant Services” video:

Go to the login page of Member Self-Service and using your “username” and “password” that you created, log in. Once you are logged in, you will see your name and the date on the top right. There are two rectangular boxes, one with “News”, which is where the Fund can post any important information that may interest you and on the right there is an “Alerts” box, where the Fund can send you important notifications. This is a secure web page with your personal data. Only you have access to this information.

MSS Menu

Home:

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This will bring you back to the page you go to after logging into the system. There is an area under Home where the Fund can send you specific information about your account.

Disbursements:

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This will show you a history of all of the payments that the Fund has made or will make to you.

Documents:

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This will be a history of documents that have been released by the Fund for you. More documents would be made available over time (See FAQ).

The Fund is working on providing Members with a “Paperless Option”. We will keep you posted.

E-Forms:

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Here you can access, complete and print all official Pension Fund forms required to, e.g., to submit payment instructions, designate beneficiary/ies, inform the Fund of changes to your address (beneficiaries), or submit a two-track application (beneficiaries). Go to this tab, select the applicable form in your preferred language, open it and fill in the information needed. Make sure to always date and sign all applicable pages of the form concerned. Your basic information including your Unique ID and name will be automatically generated for you. Due to the Regulations and Rules of the Fund, you will still need to print, date, sign and return to the Fund the original form/s for the Fund to be able to take the required action upon receipt.

Proof Documents (CE Tracker and Separation Documents):

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This is where you are able to see if the Fund received your original  Certificate of Entitlement (CE). If you do not see your CE-related information, please check back periodically as the Fund is in the process of registering thousands of CEs.

Through Proof Documents you can also see on what date the Fund received the required separation documents from you and your employer. This tool, which was launched in March 2017, has already allowed hundreds of people to follow their separation process in real-time.

The essential “Proof Documents” are:

  1. The original Payment Instructions (PI) (Forms: E6, E7, E8 or E2 as applicable for your case). This document is the responsibility of, and must be signed by, the Staff Member and the Fund must receive the original.
  2. The completed, original Separation Notification PF/4 for UN Family organizations or PENS.E/4 for Specialized Agencies. This document is the responsibility of the employing organization, usually from the payroll office.
  3. Copy of the Separation Personnel Action SEPPA or P35 for UN Family organizations, from your HR office or EO.

Proof Documents shows the name of the document, the date it arrived at the Fund and whether the document was accepted (met all requirements) or was rejected (and for what reason).

Once the Fund receives the complete set of required separation documents, it can process the case.

Personal Information:

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This is a list of your personal information as it is on record with the Fund. We suggest that you review this and through the E-Forms above, make any corrections that are needed. Please note this page includes information on your marital status and that the line right underneath, in the field “Current Status” indicates your current participation status with the Fund; for active participants, that status would indicate “Active Participant”, while for retirees, it would indicate “Separated”. In other words, there is no connection between these two fields.

Please note, dependent information (spouse/children) is not available currently in MSS. The Fund retains this information and it will be made available in the future.

Validation Request (Article 23):

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For participants only.
If you’re a participant you may be able to apply for validation. Validation is an option which allows you to pay retroactively contributions for period(s) of employment, prior to the date on which your participation commenced, when you were not eligible to participate in the Pension Fund.
More information

Restoration (Article 24):

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For participants only.
If you’re a participant you may be able to apply for restoration. https://www.unjspf.org/documents/regulations-and-rules-of-the-unjspf/“>Restoration is an option for former participants re-entering the Fund, in which they can add their previous contributory service to their current participation benefits. By restoring, you can increase your total number of years and months of contributory service and thus increase your future pension. Restoration is available only if you elected to be paid a withdrawal settlement for your prior period of contributory service (which you wish to restore) or if prior to 01 April 2007 you elected or deemed to have elected a deferred retirement benefit, which was not yet in payment at the time of your election to restore. You must apply for restoration within 12 months from your date of re-entry into Fund participation.
More information

Transfer-In Request:

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For participants only.
If you’re are a participant you may be able to request a transfer-in. For detailed information on the possibility to transfer acquired pension rights from the UNJSPF to an outside (non-member) organization, or from an outside (non-member) organization to the UNJSPF, the applicable Regulations and Rules as well as conditions and requirements, please check out our comprehensive Transfer Agreements page or continue reading. A complete list of organizations with which the UNJSPF has signed Transfer Agreements, as well as the complete text of each agreement can be found here. Please note that application deadlines apply. Also note that inside Member Self-Service, you can submit an initial request to Transfer-In pension rights.
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Emergency Fund:

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For retirees/beneficiaries only.
The Emergency Fund is set up to provide financial assistance for beneficiaries, who are in receipt of a small pension, and are facing temporary hardship. If you are temporarily unable to meet your basic expenses due to an emergency situation, such as exceptional medical expenses, you may seek assistance from the UNJSPF Emergency Fund. The Emergency Fund cannot be used to replace or augment medical insurance plans, completely reimburse medical expenses, or supplement income considered too small by its recipients to face day-to-day expenses.
More information

Estimates:

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The Fund continues to ameliorate its estimation tool. If you encounter any anomalies concerning your estimate, please contact the Fund (go to the Contact Us page on our website).

Please note that the Estimate Tool gives you your Deferred Retirement Benefits values at your Normal Retirement Age (60, 62, 65). If you wish to know the value of your Deferred Retirement Benefits at age 55 or 58 please contact the Fund (through the Contact Us form on the website).

Please note, the term “Normal Retirement Age (NRA)” refers to the NRA for Pension purposes, which is determined by the date at which you qualified for UNJSPF participation and might differ from your Mandatory Age of Separation (which is determined by the Staff Regulations of your employing organization). Detailed explanations in this regard are available here: (“NRA vs Statutory Age of Separation”)

The PR rates in the Estimate Tool are updated annually, at the same time that Participants Pension Statements are released. If you wish to do an estimate using your current PR rate which changed since your last Pension Statement was released, please contact the Fund (Contact Us form).

Two-Track Estimates

The new estimate feature aims at providing you with a better understanding of whether it could be of interest to you to select this option. You would run the estimate providing your country of residence and the estimate would automatically contain the 36-month average exchange rate applicable to your pension case at your date of separation.

Obviously, this estimate will not prejudge on whether the benefits of selecting this option would remain the same in the long term. Inflation (and currencies) in given countries and the US can follow different paths while there are maximum and minimum levels of possible adjustments.

Who will be able to run Two-Track estimates in MSS?

The vast majority of retirees and beneficiaries with a separation date on or after 03 August 2015 will be able to run Two-Track estimates with the exception of a few special cases.

Who will NOT be able to run Two-Track estimates in MSS?
  • All retirees and beneficiaries with a separation date before 3 August 2015.
  • All retirees and beneficiaries who live in countries suspended from the two-track. Click here for a list of suspended countries.
  • Participants who have not yet separated (since we do not have the 36 months average exchange rate at their anticipated separation date)
  • Other special cases.
What if I cannot run Two-Track estimates in MSS?

No problem, we can run a Two-Track estimate for you, please submit your request together with the information of the country of residence for which you would like to obtain an estimation through our online contact form.

MSS Document Upload

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Most MSS users can submit official UNJSPF forms and supporting documentation to the Fund electronically by uploading documents inside this MSS tab. In that case, you do not need to send original documents unless otherwise instructed by the Fund.

Please note, access to the MSS Document Upload tab may be restricted in some cases:

-If you are a participant, some UNJSPF member organizations have restricted access to the MSS Document Upload tab; in that case, staff of such organizations would not see the MSS Document Upload tab as part of their MSS menu options. In any case, all participants should always first check with their employing organization about the correct process for submitting documents to the Fund.

-If you are a retiree or a beneficiary (recipient of a survivor’s benefit from the Fund), you will have access to the MSS Document Upload tab and you can upload any document via your MSS portal to the Fund.

MSS DOCUMENT UPLOAD TUTORIAL

Reading your Pension Statement

Running Estimates

Read carefully the choices that you have when you are making an estimate. Understand that the system is making a lot of calculations and it will take it a few minutes to generate the estimate that you requested. Once the calculation is complete the estimate will appear in the Documents tab as a PDF and you can go and open it there. Estimates are just that and the ones calculated through Member Self-Service will not be signed or validated by the Fund. Should you require an estimate that carries a UNJSPF stamp or signature, to be accepted for the intended purpose, please contact the Fund via the official contact details provided under the Contact Us tab: https://www.unjspf.org/contact-us/.

Please note, this tool does not yet support all scenarios for more information please see MSS Known Issues and FAQ.

For more detailed information about using the “Estimate” tool watch the video “How to do an Estimate.”

Known Issues

Member Self-Service is an evolving experience for our entire family of participants and beneficiaries. We will continue to develop it based on the requirements of the business and the feedback reported by our constituents. We encourage you to use the Contact Us page to continue to provide us feedback, suggestions and information about any issues that you may encounter.

Benefit Estimate

  • The Fund continues to ameliorate its estimation tool. If you encounter any anomalies concerning your estimate, please contact the Fund (go to the Contact Us form).
  • Estimates run by participants with past separation dates are not always accurate. We suggest you contact the Fund through the contact us page (Contact Us form “Estimate future entitlements”) to ensure the accuracy of your estimate.
  • Please note that the Estimate Tool gives you your “Deferred Retirement Benefit” values at your Normal Retirement Age (60, 62, 65). If you wish to know the value of your Deferred Retirement Benefits at age 55 or 58 please contact the Fund (through the Contact Us form on this site and use the topic “Estimate future entitlements”).
  • When using this tool there could be an issue with estimates run by participants whose periods of contributory service include contributory service corresponding to Transfer-In from an outside international organization, please contact the Fund (Contact Us form) to ensure that your estimate is accurate;
  • Estimates run by retirees who returned to active participation status for a new period of participation under Article 40 (Beneficiaries who have returned to work with a UNJSPF Member Organization) might have issues and we suggest you contact the Fund  (Contact Us form “Estimate future entitlements”) to ensure the accuracy of your estimate.
  • We will continue to look at Member Self-Service and the data that it contains and will work to enrich the experience that you have. Based on our quality testing, when we find issues we will record them in the “Known Issues” tab of the HELP/FAQ page. This is a living document which we will continue to update.

Browser
It has come to our attention that settings in some internet browsers interfere with a client being able to download and print a PDF and in some cases even to load the MSS page. Until we fully understand what settings affect this and in which browsers and which versions of which browsers the problem arises, we suggest that if you have trouble either loading the page or printing a PDF that you try a different browser. If you continue to have problems with your PDF, make sure to get the latest version of Adobe reader at: https://get.adobe.com/reader/.

Dependent information
Kindly note that the dependent information will not be available for MSS view at this time, however, all data that was reported to the Fund in this regard is of course included in the participant’s/beneficiary’s file.

Pension Statement (Annual Statement)

  • Pension Statement (Annual Statement) is currently available from 2012 onwards.

More Help

If you need any help please write to MSS Support or for another problem visit the Contact Us page.

Thank you.

MEMBER SELF-SERVICE TERMS OF SERVICE

Please read carefully and in full before proceeding. Terms of Service have been updated.

The Member Self Service (“MSS”) portal is designed as a resource for participants and beneficiaries of the United Nations Joint Staff Pension Fund (“UNJSPF” or “Fund”). The information UNJSPF provides in the MSS portal is made available for the convenient access of our participants and beneficiaries. While UNJSPF makes every attempt to ensure the information is reliable, human or mechanical error remains a possibility. Therefore, UNJSPF does not guarantee the accuracy, completeness, timeliness, or correct sequencing of information, and will not be held responsible for any errors or omissions, or for the use of results obtained from the use of this information.

Registration and use of the MSS portal is subject to acceptance of the United Nations Joint Staff Pension Fund’s Privacy Policy. When you register for an account or use/access information through the MSS portal, you agree to the terms and conditions stated therein. If you do not agree to these terms, do not register for an MSS account or use/access information on the MSS portal.

By registering and by using the MSS portal, you further affirm the following:
• You are accessing the MSS account that you created yourself using your own personal information and identity.
• You are not creating an account using another person’s information or identity.
• You are not using an MSS account created by another person or created using another person’s information or identity.
• You are responsible for maintaining the confidentiality of your MSS login credentials (username and password) and for restricting access to your account.
• You agree to accept all risk and responsibility for all activities that occur under your MSS login credentials.

MSS Document upload

Use of MSS Document Upload is subject to acceptance of the United Nations Joint Staff Pension Fund’s Privacy Policy and the above Member Self-Service Terms of Service. Use of MSS Document Upload signifies agreement to the terms and conditions stated therein.

By using MSS Document Upload, the user further affirms that:

  • The user is the UNJSPF participant or beneficiary to whom the MSS account belongs;
  • Information provided on the uploaded document is true and complete;
  • All signatures on the uploaded document are true and original, that is, they are subscribed directly onto the document in ink by the person who is named on the document;
  • The user will retain the original of the uploaded document for a minimum of 10 (ten) years from the date of submission and will provide it to UNJSPF within 30 days of any request to do so;
  • The user understands and intends that UNJSPF will act in accordance with the instructions provided by the participant or beneficiary on the uploaded document;
  • The user acknowledges that successful upload of the document through MSS Document Upload is not a confirmation by UNJSPF that the document has been accepted by UNJSPF. Documents that are incomplete, illegible, or otherwise do not fulfill UNJSPF requirements cannot be accepted and you may be requested to re-submit the document through the portal or mail the original to the UNJSPF.*

Use of MSS Document Upload is optional. If the user does not agree to the terms and conditions of its use, they may submit the original document to UNJSPF in hardcopy format. 

*NOTE: Some UNJSPF forms require that a participant’s or beneficiary’s signature has been witnessed, verified, and certified as authentic. Where this is required, it is clearly indicated on the form with a space for authentication. Failure to include such authentication will result in the document not being accepted.

EFFECTIVE DATE: 13 January 2021

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