Member Self-Service (MSS)

All Fund members (including active participants, retirees and other beneficiaries) have been given a new, nine-digit Unique Identification (UID) number for the new IPAS system.

This nine-digit number will be your life-long personal pension number. The UID number is composed of NINE (9) digits and includes all leading zeroes.

This UID is required when you register for Member Self Service (MSS). Even if your UID number starts with zeros (for example, 001234567) you must enter all nine digits in the designated field in the registration page, as the Fund’s system only recognizes nine-digit UID numbers.

Please use this UID for all your communications with the Fund. It must be included on all forms you submit to the Fund and is also required when you submit a query to the Fund through the online Contact Form, available here: Contact Us

All UNJSPF members were sent the new UID either by post or email between April 2016, and again in December 2016. In case you do not know your UID number, you can easily obtain it from your organization’s HR services or you can contact the Fund’s designated MSS support team at the following email address to request it: requestUIDonly@unjspf.org

To request your UID, if you are a participant, you must send your request from your professional UN email address, as this will serve as verification of your identity. Please include your Index number and/or former six digit Pension Fund number in your email request.

To request your UID from a personal email account, if you are a retiree or beneficiary, you must include the following information in your email, so that your identity can be verified by the MSS support team and they can assist you: your full name; your last employing organization before separation from service; your last duty station; your former five-digit alpha numeric retirement number.

The MSS support team will respond to all UID requests within 1 to max. 3 business days from the date of receipt of your request.

For technical support with MSS, please contact the MSS support team at: MSSSupport@unjspf.org

Register

Login

How to Register Tutorial

To create a Member Self-Service account you need to have your UID, your last name as it is written in official documents and is registered at the UNJSPF, your date of birth and an e-mail account. For step-by-step instructions, watch the video “Setting up your Member Self-Service Account”. You can also find step-by-step instruction in our How to register for MSS tutorial.

With these four pieces of information you can create your Member Self-Service account: you will be creating a new “username” and a “password” and you will need to answer some security questions that will make it possible for you to reset your own password in the future.

Want more information on how MSS can help you as a retiree or beneficiary? Watch our “Retiree/Beneficiary Services” video:

Go to the login page of Member Self-Service and log in using your “username” and “password” that you created. Once you are logged in, you will see your name and the date on the top right, there are two rectangular boxes, one with “News”, which is where the Fund can post any important information that may interest you and on the right there is an “Alerts” box, where the Fund can send you important notifications. This is a secure web page with your personal data. Only you have access to this information.

On the left-hand side you will have a Menu, where you have access to the following information:

Want more information on how MSS can help you as a participant? Watch our “Participant Services” video:

Go to the login page of Member Self-Service and using your “username” and “password” that you created, log in. Once you are logged in, you will see your name and the date on the top right. There are two rectangular boxes, one with “News”, which is where the Fund can post any important information that may interest you and on the right there is an “Alerts” box, where the Fund can send you important notifications. This is a secure web page with your personal data. Only you have access to this information.

Read carefully the choices that you have when you are making an estimate. Understand that the system is making a lot of calculations and it will take it a few minutes to generate the estimate that you requested. Once the calculation is complete the estimate will appear in the Documents tab as a PDF and you can go and open it there. Estimates are just that and the ones calculated through Member Self-Service will not be signed or validated by the Fund. For an “official” estimate, participants must still write to the Fund.

Please note, this tool does not yet support all scenarios for more information please see MSS Known Issues and FAQ.

For more detailed information about using the “Estimate” tool watch the video “How to do an Estimate.”

Member Self-Service is an evolving experience for our entire family of participants and beneficiaries. We will continue to develop it based on the requirements of the business and the feedback reported by our constituents. We encourage you to use the Contact Us page to continue to provide us feedback, suggestions and information about any issues that you may encounter.

Benefit Estimate

• The Fund continues to ameliorate its estimation tool. If you encounter any anomalies concerning your estimate, please contact the Fund (go to the Contact Us form).
• Estimates run by participants with past separation dates are not always accurate. We suggest you contact the Fund through the contact us page (Contact Us form “Estimate future entitlements”) to ensure the accuracy of your estimate.
• Please note that the Estimate Tool gives you your “Deferred Retirement Benefit” values at your Normal Retirement Age (60, 62, 65). If you wish to know the value of your Deferred Retirement Benefits at age 55 or 58 please contact the Fund (through the Contact Us form on this site and use the topic “Estimate future entitlements”).
• When using this tool there could be an issue with estimates run by participants whose periods of contributory service include contributory service corresponding to Transfer-In from an outside international organization, please contact the Fund (Contact Us form) to ensure that your estimate is accurate;
• Estimates run by retirees who returned to active participation status for a new period of participation under Article 40 (Beneficiaries who have returned to work with a UNJSPF Member Organization) might have issues and we suggest you contact the Fund  (Contact Us form “Estimate future entitlements”) to ensure the accuracy of your estimate.
• We will continue to look at Member Self-Service and the data that it contains and will work to enrich the experience that you have. Based on our quality testing, when we find issues we will record them in the “Known Issues” tab of the HELP/FAQ page. This is a living document which we will continue to update.

Browser
It has come to our attention that settings in some internet browsers interfere with a client being able to download and print a PDF and in some cases even to load the MSS page. Until we fully understand what settings affect this and in which browsers and which versions of which browsers the problem arises, we suggest that if you have trouble either loading the page or printing a PDF that you try a different browser. If you continue to have problems with your PDF, make sure to get the latest version of Adobe reader at: https://get.adobe.com/reader/.

Dependent information
Kindly note that the dependent information will not be available for MSS view at this time, however, all data that was reported to the Fund in this regard is of course included in the participant’s/beneficiary’s file.

Pension Statement (Annual Statement)

• Pension Statement (Annual Statement) is currently available from 2012 onwards.

If you need any help please write to MSS Support or for another problem visit the Contact Us page.

Thank you.

Please read carefully and in full before proceeding. Terms of Service have been updated.

The Member Self Service (“MSS”) portal is designed as a resource for participants and beneficiaries of the United Nations Joint Staff Pension Fund (“UNJSPF” or “Fund”). The information UNJSPF provides in the MSS portal is made available for the convenient access of our participants and beneficiaries. While UNJSPF makes every attempt to ensure the information is reliable, human or mechanical error remains a possibility. Therefore, UNJSPF does not guarantee the accuracy, completeness, timeliness, or correct sequencing of information, and will not be held responsible for any errors or omissions, or for the use of results obtained from the use of this information.

Registration and use of the MSS portal is subject to acceptance of the United Nations Joint Staff Pension Fund’s Privacy Policy. When you register for an account or use/access information through the MSS portal, you agree to the terms and conditions stated therein. If you do not agree to these terms, do not register for an MSS account or use/access information on the MSS portal.

By registering and by using the MSS portal, you further affirm the following:
• You are accessing the MSS account that you created yourself using your own personal information and identity.
• You are not creating an account using another person’s information or identity.
• You are not using an MSS account created by another person or created using another person’s information or identity.
• You are responsible for maintaining the confidentiality of your MSS login credentials (username and password) and for restricting access to your account.
• You agree to accept all risk and responsibility for all activities that occur under your MSS login credentials.

MSS Document upload

Use of MSS Document Upload is subject to acceptance of the United Nations Joint Staff Pension Fund’s Privacy Policy and the above Member Self-Service Terms of Service. Use of MSS Document Upload signifies agreement to the terms and conditions stated therein.

By using MSS Document Upload, the user further affirms that:

• The user is the UNJSPF participant or beneficiary to whom the MSS account belongs;
• Information provided on the uploaded document is true and complete;
• All signatures on the uploaded document are true and original, that is, they are subscribed directly onto the document in ink by the person who is named on the document;
• The user will retain the original of the uploaded document for a minimum of 10 (ten) years from the date of submission and will provide it to UNJSPF within 30 days of any request to do so;
• The user understands and intends that UNJSPF will act in accordance with the instructions provided by the participant or beneficiary on the uploaded document;
• The user acknowledges that successful upload of the document through MSS Document Upload is not a confirmation by UNJSPF that the document has been accepted by UNJSPF. Documents that are incomplete, illegible, or otherwise do not fulfill UNJSPF requirements cannot be accepted and you may be requested to re-submit the document through the portal or mail the original to the UNJSPF.*

Use of MSS Document Upload is optional. If the user does not agree to the terms and conditions of its use, they may submit the original document to UNJSPF in hardcopy format. 

*NOTE: Some UNJSPF forms require that a participant’s or beneficiary’s signature has been witnessed, verified, and certified as authentic. Where this is required, it is clearly indicated on the form with a space for authentication. Failure to include such authentication will result in the document not being accepted.

EFFECTIVE DATE: 13 January 2021