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Attention Retirees and Beneficiaries in Sudan: pension payments being delayed

15 May 2023

The Fund has been informed that due to the present situation in Sudan, the banking systems in the country is not fully operational, and the April 2023 payments have been delayed. Although the Fund will continue to issue the May 2023 benefit payment, long delays are anticipated unless the banking conditions improve.

For beneficiaries who have bank accounts in their name located outside of Sudan and wish to receive their pension payments to that account, please submit new payment instructions to the Fund so we may update your records and remit the funds accordingly, as explained below.

To update your payment instructions, please complete Form PF.23 and return it to the Fund. If you are registered with Member Self-Service (MSS), please upload the completed Form to MSS. Due to the present situation, the Fund will also accept the completed Form sent via email to [email protected]. If sending via email, please also include (1) copy of your valid passport, driver’s license, or other government issued identification document with your photo and signature and (2) a copy of your Bank Statement/Document with account details and your name.

Should you have any questions/concerns, please contact us at the contact details provided on our Contact Us webpage, here or call us at one of the two following toll-free numbers for Sudan: 249(0)921205601 or 249(0)921205602.

The Fund will also send an email to retirees/beneficiaries who have provided an email address to the Fund this week.

We will closely monitor the situation in collaboration with our payment partners in Sudan.

See below the article in Arabic.

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