Multi-Factor Authentication, or MFA, is a security feature that requires you to verify your identity using two or more factors, rather than just a username and password. This extra step helps your account safe, even if your password is ever compromised.

For the Fund’s Member Self-Service (MSS) portal, MFA works by sending a temporary security code to your registered email address each time you log in. You will need to enter this code to complete the login process and access your account.

Yes, an active email account is required to complete registration and receive MFA codes to access your MSS account. Your email will also be used to log in.

The Fund uses email-based MFA. After entering your email address and password:

1. A secure code is sent to the email address you registered as part of MFA set up.
2. You must enter this code received on your email account on the MSS login screen to complete the required verification process and gain access to your MSS account.

To support MFA, the entire platform was updated. All users must re-register to access the enhanced system.

After your MSS (re-)registration:

1. Log in with your email and password
2. Enter the MFA code sent to your email.

You must complete this process each time you access MSS.

It will no longer be valid. Your email address will be used to log in instead.

After 8 incorrect answers to security questions, you will be locked out for 30 minutes.
After two such lockouts, the system applies a permanent lockout. In that case, please contact the Fund for assistance.

When you select this option during login, a secure code is stored in your browser or device. This tells the system that your device has been verified, so you won't need to enter the MFA code again on that same device for the next 30 days. However, you may be prompted for the code again if:

• You clear your browser cookies or cache
• You switch to a different browser or device
• Your organization resets MFA settings
• There is a change in security policy or system update

Yes. While desktop access offers the best experience, you can use MSS on your mobile device if your email is accessible on that device.

MSS works best on the latest versions of:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

You can easily update your email address directly in your MSS account:

1. Log in to MSS.
2. Click on “Account” in the top right corner.
3. Select “Update Email Address.”
4. When prompted, enter your new email address and submit.
5. Check your new email inbox and click the link in the verification email to complete the update.

Step-by-step instructions are available on the Resources column on the right.

Please remember: your registered email is also used for receiving important UNJSPF communications. To avoid missing updates or losing access to MSS, always keep your email address current.

The account tab allows you to: 

• update your email address
• update your password
• update your security questions
• update your language preference for MSS use (English or French). Once language preference changed, all documents available for view in MSS will then be in the new preferred language; documents generated prior to such change will remain in the language in which they were initially issued. 

If you are on another tab and click on the menu tab “Home”, this will bring you back to the first page you go to after logging into the system.  There is an area under Home where the Fund can send you specific information about your account.

For retirees/beneficiaries only.

In this tab, you can update your address as long as you are not paid under the two-track and you don't have a pouch address.

For retirees/beneficiaries only.

This will show you a history of all of the payments that the Fund has made or will make to you.

Here you can see a history of documents that have been released by the Fund to you. More documents would be made available over time.

Participants can find the estimates that they have generated under the Estimates tab.

Retirees can access their Benefit entitlement letter, COLA Statements, Statement of Benefits (if previously requested) and Certificate of Entitlement (if not paid on the two-track).

Under the ‘Ad-hoc Document Request’ feature, retirees and beneficiaries can subscribe to receive the Statement of Benefits, generate past statements upon subscription, and customize the statement by selecting the language and payment periods. Self-generated statements can be viewed under ‘View Existing Documents’.

Here you can access, complete and print all official Pension Fund forms required to, e.g., to submit payment instructions, designate beneficiary/ies, inform the Fund of changes to your address (retirees/beneficiaries), or submit a two-track application (retiress/beneficiaries). Go to this tab, select the applicable form in your preferred language, open it and fill in the information needed. Make sure to always date and sign all applicable pages of the form concerned. Your basic information including your Unique ID and name will be automatically generated for you.

For participants in the process of separation/retirees/beneficiaries only.

If you are a retiree/beneficiary, this is where you are able to see if the Fund received your original Certificate of Entitlement (CE) or if you issued your Digital Certificate of Entitlement (DCE). If you do not see your CE-related information, please check back periodically as the Fund is in the process of registering thousands of CEs.

If you are a participant in the process of separating, you will be able to see on what date the Fund received the required separation documents from you and your employer. For more information about these documents, please check the Separation page.

This is a list of your personal information as it is on record with the Fund. We suggest that you review this and through the E-Forms above, make any corrections that are needed. Please note this page includes information on your marital status and that the line right underneath, in the field “Current Status” indicates your current participation status with the Fund; for active participants, that status would indicate “Active Participant”, while for retirees, it would indicate “Separated”. In other words, there is no connection between these two fields.

Please note, dependent information (spouse/children) is not available currently in MSS. The Fund retains this information and it will be made available in the future.

For participants only.

If you’re a participant you may be able to fill an online request for validation. For more information, please check the Validation page.

For participants only.

If you’re a participant you may be able to fill an online request for restoration. For more information, please check the Restoration page.

For participants only.

If you’re are a participant you may be able to fill an online request for a transfer-in. For detailed information on the possibility to transfer acquired pension rights from the UNJSPF to an outside (non-member) organization, or from an outside (non-member) organization to the UNJSPF, the applicable Regulations and Rules as well as conditions and requirements, please check out the Transfer Agreements page.

For retirees/beneficiaries only.
The Emergency Fund is set up to provide financial assistance for beneficiaries, who are in receipt of a small pension, and are facing temporary hardship. If you are temporarily unable to meet your basic expenses due to an emergency situation, such as exceptional medical expenses, you may seek assistance from the UNJSPF Emergency Fund. The Emergency Fund cannot be used to replace or augment medical insurance plans, completely reimburse medical expenses, or supplement income considered too small by its recipients to face day-to-day expenses.

Participants are able to run benefit estimates and most retirees and beneficiaries are able to run two-track estimates on this tab.

Read carefully the choices that you have when you are making an estimate. Understand that the system is making a lot of calculations and it will take a few minutes to generate the estimate that you requested. Once the calculation is complete the estimate will appear in the Documents tab as a PDF and you can go and open it there.

For more information, check the Estimates page.

Most MSS users can submit UNJSPF forms and other documentation electronically to the Fund via their MSS account. Users will first have to download the relevant UNJSPF form from MSS, complete, print, date, and sign it, then upload the form to MSS in either JPEG or PDF format and send it to the Fund. Check the sidebar for a tutorial on how to upload documents in MSS.

Please note, access to the MSS Document Upload tab may be restricted in some cases:

-If you are a participant, some UNJSPF member organizations have restricted access to the MSS Document Upload tab; in that case, staff of such organizations would not see the MSS Document Upload tab as part of their MSS menu options. In any case, all participants should always first check with their employing organization about the correct process for submitting documents to the Fund.

-If you are a retiree or a beneficiary (recipient of a survivor’s benefit from the Fund), you will have access to the MSS Document Upload tab and you can upload any document via your MSS portal to the Fund.

• If you encounter any anomalies concerning your estimate, please contact the Fund (go to the Contact Us form).
• Estimates run by participants with past separation dates are not always accurate. We suggest you contact the Fund through the contact us page (Contact Us form “Estimate future entitlements”) to ensure the accuracy of your estimate.
• Please note that the Estimate Tool gives you your “Deferred Retirement Benefit” values at your Normal Retirement Age (60, 62, 65). If you wish to know the value of your Deferred Retirement Benefits at age 55 or 58 please contact the Fund (through the Contact Us form on this site and use the topic “Estimate future entitlements”).
• When using this tool there could be an issue with estimates run by participants whose periods of contributory service include contributory service corresponding to Transfer-In from an outside international organization, please contact the Fund (Contact Us form) to ensure that your estimate is accurate;
• Estimates run by retirees who returned to active participation status for a new period of participation under Article 40 (Beneficiaries who have returned to work with a UNJSPF Member Organization) might have issues and we suggest you contact the Fund  (Contact Us form “Estimate future entitlements”) to ensure the accuracy of your estimate.

It has come to our attention that settings in some internet browsers interfere with a client being able to download and print a PDF and in some cases even to load the MSS page. Until we fully understand what settings affect this and in which browsers and which versions of which browsers the problem arises, we suggest that if you have trouble either loading the page or printing a PDF that you try a different browser. If you continue to have problems with your PDF, make sure to get the latest version of Adobe reader at: https://get.adobe.com/reader/.

Kindly note that the dependent information for some participants will not be available for MSS view at this time.